FAQ | How can we help?
Here are some FAQ from our customers. If you don't see what you are looking for please contact us.
Ordering
How do I place an order?
Visit our website, browse the products you wish to purchase, and add them to your cart. Once you're ready to checkout, click on your cart, review your items, and proceed to checkout. You'll be prompted to enter shipping information and select a payment method. After reviewing your order, submit it to complete the purchase. If you have any questions about a product then please call our Customer Support Team on 01382 913 913 or email us at info@presentationsspaces.com
Can I make changes to my order after it's been placed?
Orders may be modified shortly after placement, subject to processing status. Please contact us immediately at 01382 913 913 or email us at info@presentationsspaces.com
We'll do our best to accommodate your request if the order hasn't been processed yet.
Is it safe to order online?
Absolutely. Our website uses Shopify's SSL encryption to ensure your personal and payment information is kept secure. Plus, Shopify complies with the highest level of Payment Card Industry (PCI) standards.
How can I check the status of my order?
You can check your order status by logging into your account on our website and visiting the "My Orders" section. You'll find detailed information about your order's processing and shipping status.
Shipping
What shipping options are available, and how long do they take?
We offer several shipping options depending on the product, including standard, express, and overnight shipping. Delivery times vary based on the selected method, ranging from 2-7 business days for standard shipping to 1-2 business days for express options.
Do you ship internationally?
Sorry, but at present, we do not ship internationally (This also includes Ireland). Delivery times and costs vary depending on the area and selected shipping method.
How can I track my order?
Once your order is shipped, you'll receive a tracking number via email. Use this number on our carrier’s website to track your order's progress.
What are the shipping costs?
Shipping costs are calculated based on the weight of your order, the shipping method chosen, and the destination. You can view the estimated shipping cost at checkout before finalising your order however shipping costs are in many circumstances free for orders over £100 (Subject to terms and conditions).
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of purchase. Items must be in original condition and packaging. Some exclusions may apply for bespoke and sale items.
How do I return an item?
To return an item, please contact our customer service to initiate the return process and receive a return authorisation and instructions.
Can I exchange an item?
Yes, if you wish to exchange an item subject to our standard terms and conditions and exchanges are subject to item availability. The product must not be bespoke (ie made specifically for you, it must not be damaged and it must be in its original packaging. Items returned damaged will not be accepted for refund. Please contact us for assistance.
How long does it take to process a refund?
Refunds are processed within 5-10 business days after we receive the returned item. The refund will be issued to the original payment method.
Payment & Security
What payment methods do you accept?
As well as Shop Pay we accept most major debit and credit cards, Apple Pay, and Google Pay. Payment options may vary based on your location.
Can I purchase using a Purchase Order?
We accept Purchase Orders (POs) as a form of payment, but please note that this option is currently limited to public sector organizations, utility companies, and educational institutions such as schools, colleges, and universities.
If you have any questions or need further assistance, our Customer Support Team is here to help at 01382 913 913 or by email info@presentationspaces.com.
Is my payment information secure?
Yes, our website is built on Shopify, which uses industry-standard encryption and complies with PCI standards to ensure your payment information is secure.
Are there any hidden fees or charges?
No, there are no hidden fees that's not the way that we do things. All costs will be clearly outlined during the checkout process and summarised on your confirmation/invoice.
Product Information
Where can I find size and fit information?
All size and product details are available on the relevant product page if you do have questions or would like to discuss our fitting service then please contact our Customer Support Team on 01382 913 913 or email us at info@presentationsspaces.com
How do I know if an item is in stock?
Item availability is displayed on each product page and we have large stock holdings. Restock frequency varies by product. If you have any questions about a specific product then please call our Customer Support Team on 01382 913 913 or email us at info@presentationsspaces.com
Can you provide more information about a product?
It's important to us that the products we provide are fit for the purpose you intend. For additional product information, please contact our customer service team who will be happy to discuss your exact requirements or refer to the detailed descriptions and specifications provided on each product page.
How often do you restock items?
Restock frequency varies by product. If you have any questions about a specific product then please call our Customer Support Team on 01382 913 913 or email us at info@presentationsspaces.com
Account Management
How do I create an account?
You can create an account by clicking the "Sign Up" link on our website and filling out the registration form. Do remember to sign up for our monthly email which contains special offers and new product information. You can unsubscribe anytime and we promise not to spam you!
What are the benefits of having an account?
Benefits include faster checkout, easy access to order history, and the ability to track new orders.
It saves the tedium of entering your delivery information each time too.
I forgot my password, what should I do?
Simply click the "Forgot Password" link on the login page and follow the instructions to reset your password.
How do I update my account information?
Log in to your account and navigate to the account settings section where you can update your information.
Customer Service
How can I contact customer service?
You can reach our customer service team via email, phone, or live chat. If you have any questions please call our Customer Support Team on 01382 913 913 or email us at info@presentationsspaces.com
Our full contact and Company details are available on our website's "Contact Us" page
What are your customer service hours?
Our customer service team is available from 9am-5pm on standard business days. We aim to respond to all inquiries within 4 hours though in general, it's much quicker than that.
Do you have a physical store location?
Currently, we operate exclusively online to provide a wide selection of products at competitive prices. We’d like you to know though that we are based in the UK and are a real team of people, not bots and that we are super focussed on being the first place you turn to for display and AV equipment. Your satisfaction genuinely matters to us.